Privacy Policy
Real Estate Solutions Group, Inc.
www.theresolutionsgrp.com
Effective Date: Jan 14, 2022
1. Introduction
Real Estate Solutions Group, Inc. ("TRESG," "we," "us," or "our") is a mortgage field services company specializing in in-field property inspections, property preservation, and related services across the Eastern Seaboard. We are headquartered in Rockingham, Virginia.
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.theresolutionsgrp.com), contact us, apply to become a contractor or inspector, or engage with us through any other means, including via SMS/text messaging.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
• Complete a contact form or inquiry on our website
• Apply to become a contractor or inspector
• Register for a contractor portal account
• Communicate with us by phone, email, or text message
• Respond to surveys or promotional offers
This information may include your name, mailing address, email address, phone number (including mobile number), professional licenses or certifications, tax identification information, and any other details you choose to share.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including:
• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL and exit pages
• Device identifiers and operating system
This information is collected via cookies, web beacons, and similar tracking technologies. You may control the use of cookies through your browser settings.
2.3 SMS and Text Messaging Data
If you opt in to receive SMS communications from us, we collect your mobile phone number and records of your consent. We also retain records of text messages exchanged for operational and compliance purposes.
3. SMS / Text Messaging Communications
3.1 Opt-In Consent
Real Estate Solutions Group, Inc. may send SMS text messages to individuals who have expressly opted in to receive such communications. Opt-in may occur through:
• Submitting a form on our website that includes a checkbox for SMS communications
• Verbally consenting when speaking with a TRESG representative
• Texting a designated keyword to our messaging number
By opting in, you agree to receive text messages from TRESG related to your inquiry, contractor status updates, inspection assignments, appointment reminders, and other operational communications.
3.2 Message Frequency and Content
Message frequency varies based on the nature of your relationship with TRESG. Types of messages may include:
• Contractor onboarding notifications
• Inspection assignment alerts and updates
• Appointment confirmations and reminders
• Account or portal-related notifications
• Responses to inquiries submitted via our website or phone
3.3 Costs
Message & Data Rates May Apply
Standard message and data rates may apply depending on your mobile carrier plan. TRESG does not charge for SMS communications; however, your mobile carrier may charge for messages sent and received. Contact your carrier for details.
3.4 How to Opt Out
You may opt out of SMS communications at any time by:
• Replying STOP to any text message you receive from us
• Contacting us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. with your request to unsubscribe
• Calling us at 1-800-550-9754
After opting out, you will receive a final confirmation message. You will not receive further SMS communications unless you re-opt in.
3.5 Help
For assistance with SMS communications, reply HELP to any message from us or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 1-800-550-9754
.
3.6 No Third-Party Sharing of SMS Data
TRESG will not share, sell, rent, or otherwise disclose your mobile phone number or SMS opt-in data to any third party for marketing or promotional purposes. Mobile opt-in data and consent records are never shared with third parties.
4. How We Use Your Information
We use the information we collect for the following purposes:
• To process contractor and inspector applications
• To manage client and contractor accounts and portal access
• To assign and coordinate field inspection work
• To communicate with you about services, orders, and updates
• To send SMS notifications and operational messages (where consent has been provided)
• To respond to inquiries, questions, and requests
• To improve our website, services, and internal operations
• To comply with applicable legal and regulatory obligations
• To enforce our contracts and protect our legal rights
• To prevent fraud and ensure the security of our systems
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
5.1 Service Providers
We may share information with third-party vendors and service providers who perform services on our behalf, such as website hosting, data analytics, SMS platform providers, and IT support. These providers are contractually obligated to use your information only to provide services to us and to maintain appropriate security.
5.2 Business Clients
In the course of providing field services, we may share inspector or contractor information (such as name, contact information, and certification status) with the mortgage servicers, banks, or other clients who commission our services.
5.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, the rights of others, or public safety.
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify affected individuals via email or website notice if such a transfer materially changes how your information is used.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, and comply with applicable legal and regulatory requirements. When information is no longer needed, we securely delete or de-identify it.
7. Data Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it..
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out of SMS: Withdraw your consent for SMS communications at any time (see Section 3.4)
• Do Not Sell: We do not sell personal information; no opt-out is required
To exercise any of these rights, contact us using the information in Section 11. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling your request.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. You may control the use of cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
We do not currently respond to "Do Not Track" signals from browsers, as no uniform standard for such signals has been established.
10. Third-Party Websites and Links
Our website may contain links to third-party websites, including our Facebook page. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of external sites.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: Real Estate Solutions Group, Inc.
Address: Rockingham, Virginia
Phone: 1-800-550-9754
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.theresolutionsgrp.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the Effective Date at the top of this document. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.